Key Findings
No surprises here – participants’ best relationships were with end-users and internal technology colleagues.
Those who worked with third parties through the deployment were not as happy with their experience.
The lowest scoring area was ‘other technology vendors who were engaged’.
Single vendors deliver more value for money (7.1/10) compared to multi-party deployment teams (6.3/10).
By providing better quality insights and decision making (7.2/10) compared to multi-party teams (6.5/10) you’re more likely to achieve your deployment goals.
When it comes to account management, single vendors are just ahead of multi-party teams.
Participants are happy with the number of user licenses that are being activated and used.
With single vendors, over half said the costs were as expected. Only a quarter of those who used an intermediary said the same.