2.
How much does implementation cost?
Implementation costs will always vary based on your needs and the size of your business. If you’re adding a significant number of integrations, the time and cost is likely to go up. But as a rough guide, your implementation should cost around £600 - £800 or around $1200 per day. The average implementation takes one to eight weeks, depending on project scope. Some providers like Workbooks offer free consultancy days based on the size of your project.
The implementation phase is often where CRM providers start building the costs after giving you an initial discount to win you over. To avoid spending more than you need to, ask any CRM provider that you’re considering, this question:
Do you use a third-party for implementation?
If they do use a third-party, this means they’ll bring in a partner to carry out your implementation and they don’t get involved themselves.
Single party vendors like Workbooks develop and implement the software themselves.
Convoluted support: Working with multiple companies to integrate your CRM means you’ve got double the work to do when it comes to communication.
Support can be confusing too. If there are any issues you may have to go through the third-party vendor’s support process, rather than with your CRM provider. Many consultants still expect you to pay them (as well as your CRM provider) for ongoing support.
Extra costs: We ran a unique market research survey and it showed 75% of businesses had additional costs when using a vendor plus third parties like external consultants. While single vendors were rated higher for customer service.
Choose a CRM provider that invests in your success
Single party vendors like Workbooks don’t just take on the implementation themselves to give you better support. They give you free consultancy days towards your implementation to keep the costs down.
